Can I try the product out before I buy?
We offer demo versions for most of our software, which you may download directly from our website. These versions are fully functional, but will close down automatically after 15 or 30 minutes. You will find the link for any available Demo in the left hand column of the respective product page. Furthermore, many resellers will also allow you to test our products before buying.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don’t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
I have not yet received my delivery!
On rare occasions or in remote areas there sometimes might be a delay. NI unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
What does ``VAT`` mean?
VAT stands for “Value Added Tax”, which is an indirect sales tax. If you live in the European Union (but outside of Germany) and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field of your account.
What does special-order mean?
Special-order means items that we do not normally carry these items in stock, and must put in a special request to get them in. Once ordered from the manufacturer, the product usually arrives in our warehouse within 7-21 days. We will ship it once it is received.